<div>1. Order Management:<br />Receive and process customer orders in a timely and accurate manner.<br />Ensure vehicle inventory availability and coordinate with the Customer team for additional vehicles when necessary.<br />Monitor Up-time status and Service Quality levels and communicate updates to customers and internal stakeholders.</div> <div> </div> <div>2. Logistics Coordination:<br />Plan and coordinate shipments and Vehicle availability to ensure on-time delivery to customers.<br />Real-time vehicle location tracking.<br />Monitoring fleet costs and ensuring that they remain within budget.<br />Collaborate with OEMs, Service Workshops, Charge Point operators, freight forwarders, and customs brokers to optimize transportation Modes, Routes, cost and time.</div> <div> </div> <div>3. Customer Communication:<br />Serve as the primary point of contact for customer inquiries related to Vehicle Uptime and ensure 100% Availability of vehicles for their requirements.<br />Address and resolve customer concerns or issues promptly and professionally.<br />Provide proactive communication regarding order status, delays, or other relevant information.<br />Understand and operate customer specific tools and manage error free operations of Customer Portals for fleet engagement and delivery management<br />Assist Accounts team to prepare timely invoices based on the trip completions on day to day basis</div> <div><br />4. Process Improvement:<br />Identify opportunities for process optimization and efficiency improvements within the order planning and logistics function.<br />Collaborate with cross-functional teams to implement improvements and enhance overall supply chain performance.<br />Logistic Claim Settlement :Effectiveimplementation process for claim settlement by collaborating within cross functional team for faster claim settlement with overview of RCA and constructive discussions with CFT resulting better customer experience</div>
