<ul> <li><strong>Data Collection:</strong> Gather data from various sources, including monthly SLA reporting, Raw data files, BI Dashboards, Transformation benefits.</li> <li><strong>Data Analysis:</strong> Analyze SLA data / Transformation benefits to identify patterns, and insights that can help propose changes on SLA metrics as well as to control Transformation project benefit realization.</li> <li><strong>Reporting:</strong> Generate and present reports on SLA performance, Transformation benefits including metrics such as CSAT/resource utilization and Benefit realization.</li> <li><strong>Documentation:</strong> Prepare and maintain documentation related to data analysis processes and findings.</li> </ul>
