Job Description: We are looking for a customer-focused and proactive Customer Care Executive with 2+ years of experience to provide exceptional support and ensure customer satisfaction. The ideal candidate will be responsible for handling inquiries, resolving issues, and maintaining strong client relationships. Key Responsibilities: Handle incoming and outgoing customer calls, emails, and chats. Address customer inquiries, complaints, and service requests efficiently. Provide accurate information regarding products, services, and policies. Maintain customer records and update the CRM system. Follow up on unresolved issues and ensure timely resolution. Collaborate with internal teams to escalate and resolve complex cases. Ensure high levels of customer satisfaction through quality service. Gather customer feedback and suggest process improvements. ✅ Key Skills: Customer service and relationship management Strong communication and active listening skills Problem-solving and conflict resolution CRM software proficiency (Salesforce, Zoho, etc.) Multitasking and time management Patience and empathy in handling customer concerns Basic computer and data entry skills Ability to work in a team and meet targets
Job Benefits: Competitive Salary + Incentives: Performance-based bonuses. Health Insurance: Comprehensive medical coverage. Flexible Work Hours: Options for rotational or hybrid shifts. Professional Development: Training programs to enhance skills. Career Growth: Clear promotion path and internal mobility. Employee Discounts: Special rates on company products/services. Paid Time Off: Generous leave policies and holidays.
